*Job Vacancy – Senior Order Management Agent Department: E-commerce Location: Baghdad, Iraq Al-Taawo

*Job Vacancy – Senior Order Management Agent

Department: E-commerce
Location: Baghdad, Iraq

Al-Taawon Company is looking for a Senior Order Management Agent to coordinate daily e-commerce order operations, monitor order fulfillment and delivery performance, support the Order Management team, and ensure smooth coordination between branches, drivers, and Customer Care.

Key Responsibilities:

• Monitor orders from placement to delivery, ensuring timely assignment, preparation, and fulfillment.
• Coordinate driver assignments and follow up on delays, rejected orders, and delivery issues.
• Communicate with branches to resolve order preparation delays, missing items, and stock discrepancies.
• Support and guide Order Management Agents (OMAs) and ensure proper operational coverage across shifts.
• Monitor operational KPIs, prepare daily performance reports, and recommend improvements.
• Resolve routine operational issues and escalate critical incidents to the Operations Supervisor or Operations Manager.

Requirements:

• Bachelor’s degree in any related field.
• 2–3 years of experience in e-commerce, order management, logistics, or delivery operations.
• Previous experience in team coordination or a senior operational role is an advantage.
• Strong leadership, communication, problem-solving, and analytical skills.
• Proficiency in Microsoft Excel and experience with operational dashboards or order management systems.
• Ability to work under pressure, manage multiple priorities, and make timely decisions.

How to Apply:

Interested Candidates are invited to send their CV to hr@taawon.iq with the subject line “Senior Order Management Agent”.