We're Hiring | Customer Service Supervisor Qasr Al Maraya Travel & Tourism is looking for a Customer

We're Hiring | Customer Service Supervisor
Qasr Al Maraya Travel & Tourism is looking for a Customer Service Supervisor to lead our customer service team in Baghdad.
Salary: start with 850.000 IQD

The Role:
Overseeing daily customer service operations, managing team performance and shift coverage, handling escalated cases, and ensuring consistent service quality across all channels.

What We're Looking For:
2+ years in customer service or call center operations, including team supervision
Solid understanding of service KPls, escalation handling, and performance reporting
Proficiency in CRM systems
Experience in travel, ticketing, or hotel reservations is a strong advantage

Details:
Full-time | Baghdad -Iraq
Applications via:
hr@almarayagroup.com
or on phone: +964 774 971 4448