Refund Policy

Effective date: October 1, 2026

The guarantee

If you are not happy with a paid plan, you can get a full refund of your first payment within 14 days. No reason needed.

Who handles refunds

Our plans are sold by Paddle.com, our Merchant of Record, so Paddle processes every refund and returns the money to the payment method you used. Paddle's own Refund Policy also applies and may give you more than this policy does.

What you can get back

  • The first payment for a Starter or Pro plan, monthly or yearly, if you ask within 14 days of that payment.
  • If you change plan within those 14 days, we refund everything you paid in that period.
  • The refund is the full amount, including tax, whatever part of your quota you used.
  • When the refund is made, your paid plan ends and your account returns to the Free plan.

What is not refunded

  • Renewal payments. You can cancel at any time from the Billing page to stop the next renewal; your plan keeps working until the end of the period you paid for.
  • Enterprise plans, which follow the terms of their written agreement.

When we always refund

  • You were charged twice, or charged after you cancelled, because of an error.
  • The API was unavailable for more than 24 hours in a row for a reason within our control. Outages at our hosting provider, Cloudflare, do not count. We refund that month's payment, or one twelfth of a yearly payment, if you ask within 14 days of the outage.
  • We end your paid plan when you have not broken our Terms, for example because we discontinue the Service. You get back the unused part of the period.

Your rights under consumer law

This policy does not limit any right you have under consumer law. If you are a consumer in the EU, EEA, Switzerland or the UK, you can withdraw from your first payment within 14 days even after you have started using the API. UK consumers on a yearly plan can also withdraw within 14 days after each annual renewal.

How to ask for a refund

  • Use the link in the receipt email Paddle sent you, or go to paddle.net and look up your order; or
  • Email support@opentg.ai from your account's email address, with your Paddle order number if you have it. We will arrange the refund with Paddle.

Paddle normally issues approved refunds within 14 days. Your bank may take a few more days to show the money.

Chargebacks

Please ask us before disputing a charge with your bank. We can usually refund faster. While a chargeback is open, we may suspend the account's paid plan.

Changes and contact

We may update this policy; the version in force when you paid applies to that payment.

Yuriy Landovskyy, sole proprietor, trading as OpenTG, Lehotskoho street 74/11, Uzhhorod, Ukraine. Email: support@opentg.ai